Terms & Conditions
TERMS & CONDITIONS OF SALE
1. WHO YOU ARE BUYING FROM
All tickets purchased from this website are sold by Ingresso Group Limited located at unit 5, The Pavilions, Ruscombe Business, Reading, RG10 9NN company number 07477714 ("Ingresso"). By purchasing a ticket you are contracting with Ingresso.
2. CUSTOMER DATA
Ingresso is responsible for the operation of this website and is the data controller for all personal data collected, including data relating to your purchase of tickets but excluding payment card data (i.e. the sixteen digit card number, expiry date and three digit security code). Ingresso reserves the right to make changes to these policies from time to time to accommodate new technologies, industry practices, regulatory requirements and for any other legitimate and lawful purpose.
Ingresso has engaged Stripe Payments Europe Limited ("Stripe") to securely process transactions made on this website that require use of a payment card. Stripe carries out its obligations related to the processing of payments and ensures Payment Card Industry Data Security Standards have been met. Stripe's Privacy Policy can be found here https://stripe.com/gb/privacy. Ingresso's Privacy Policy can be found here https://accesso.com/privacy-policy
3. PRICING
All prices are inclusive of legally applicable VAT unless otherwise stated. Ticket prices on this website are subject to change at any time prior to placing your order. Any additional booking fees, delivery fees and service charges will be indicated to you prior to placing your order.
4. REFUNDS/EXCHANGES
Except where we offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled. Where an event is cancelled or rescheduled (subject to below) by the Venue or promoter or where an event is cancelled or rescheduled due to circumstances beyond our control, you will be entitled to claim a refund from us in accordance with this clause. Where an outdoor event is cancelled or curtailed because of adverse weather, we shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or promoter’s rules. Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change, cancellation or where the event has been rescheduled, prior to the rescheduled event. The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid in accordance with the Star Code of Practice, less any processing fees originally paid.
5. ALTERATIONS
Performance dates, times, prices and cast are subject to change without notice. The seat allocated at time of booking is subject to change and Ingresso are entitled to issue a new seat of equivalent value and quality.
6. USE OF TICKET
Tickets cannot be replaced if lost, stolen or destroyed and are only valid only for the event, timed entry (for non-seated events) and allocated seat for which it is issued. This ticket is not redeemable for cash.
You agree by the use of this ticket, not to transmit or aid in transmitting any description, account, picture or reproduction of the event to which this ticket is issued. You grant permission to the organisation sponsoring, presenting and/or producing the event for which the ticket is issued, to utilize your image or likeness in connection with any live or recorded video or other transmission or reproduction of the event for which this ticket is issued, in perpetuity, throughout the universe, in all languages, and in all media now known or hereafter devised. Please note that unless otherwise stated on this website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. The purchase of tickets with the sole intention of re-sale from this website is strictly prohibited and it will result in the cancellation of the tickets. By purchasing on our site you agree that the tickets are not being purchase with intention of re-selling them.
7. LIABILITY
You voluntarily assume all risks and danger incidental to the event for which the ticket is issued. Whether occurring prior to, during or after the event. You voluntarily agree that the venue management facility, Ingresso, and each of their respective parents, affiliates, subsidiaries, agents, officers, directors, owners and employees (collectively, the "Released Parties") are expressly released by You from any claims arising from such causes, other than liability for death or personal injury caused by the Released Parties' negligence.
8. ADMISSION
Venue management and Ingresso reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with the terms and conditions herein.
9. APPLICABLE LAW
These terms of purchase shall be governed by and construed in accordance with the laws of England and Wales, and the courts of London, England shall have exclusive jurisdiction in respect of any actions or claims under these terms of use and you hereby consent and submit to the personal jurisdiction of such courts; provided that nothing herein shall prevent the application and enforcement of mandatory and applicable law. If any of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.